Shipping Policy
Quadrush currently offers shipping and delivery options where available. Orders are processed after payment and order details have been confirmed.
Shipping times may vary depending on destination, shipping method, carrier delays, weather, and other circumstances outside of Quadrush’s control. Customers are responsible for providing accurate delivery information.
For age-restricted products, customers must meet all applicable legal age and identification requirements. Delivery may require valid identification and/or signature upon delivery.
Once an order has been transferred to the carrier, Quadrush is not responsible for delays caused by the carrier. If an order appears to be delayed or lost, customers should contact Quadrush so we can assist with the next steps.
Quadrush reserves the right to refuse or cancel orders that do not comply with applicable laws or our ordering requirements.
Refund Policy
Customer satisfaction is important to Quadrush. Refund requests are reviewed on a case-by-case basis.
If an order arrives damaged, incorrect, or otherwise has an issue, customers should contact Quadrush as soon as possible after receiving the order and provide the order details along with any relevant photos or information.
Approved refunds will be issued using the original payment method where possible. Processing times may vary depending on the payment provider.
Due to the nature of certain products, opened, used, or altered products may not be eligible for a refund unless required by applicable law.
Quadrush reserves the right to decline refund requests that do not meet the requirements of this policy or applicable law.
Cancellation / Return / Exchange Policy
Orders may be cancelled before they have been processed or dispatched. Once an order has been processed or handed over for delivery, cancellation may no longer be possible.
Returns and exchanges are handled on a case-by-case basis and must comply with all applicable laws and product regulations. Certain products may not be eligible for return or exchange once they have been opened or used.
If you receive an incorrect or damaged order, contact Quadrush as soon as possible with your order details and a description of the issue. We will review the situation and determine the appropriate resolution.
Approved exchanges or replacements may be subject to product availability.
Quadrush reserves the right to refuse cancellations, returns, or exchanges where permitted by law.